New 000 dispatch system still a disaster in NSW

New fire dispatch system continues to be slammed by firefighters

Firefighters are still describing the restructured communications system for Fire and Rescue New South Wales as a “disaster”.

Communication centres at Wollongong and Katoomba were closed as part of the rationalisation this year, with all triple-0 fire calls now directed to either Newcastle or Sydney.

Personally, even today, I’ve just watched fire trucks in the Illawarra responded dangerously to calls where other trucks should have gone, and I’ve attended calls where the closest stations are skipped to save money and call other fire stations further away.

Fire and Rescue NSW keep calling the issues “technical problems” but they are failing to fix the problems, and the community is now at risk.

The system is failing every hour, and it’s only a matter of time until someone is hurt.

I’ve just watched calls to a hospital and an aged care centre be affected by the system. Disgraceful.

Darin Sullivan

Wollongong Firefighter

President FBEU – 0422436044

About Darin Sullivan (1980 Articles)
Former President of the Fire Brigade Employees’ Union (2009-2018) and a professional firefighter with more than 30 years experience. I live and work on the NSW South Coast, Australia. I am a strong advocate for firefighters and emergency service workers with an interest in mental health issues and caring for those around me. I am a former Director on the NSW Fire Brigades Death and Disability Super Fund and work with charities including ‘The Movember Foundation’. As a leader and activist I have long been active in the campaign for action on climate change. I am a Station Commander in the fire and rescue service in NSW and have 30 years experience fighting fires, both rural and urban. I am passionate about highlighting the impact climate change is having on fire preparedness and fire behaviour in Australia, and the risks associated with inaction on climate change. I am also a spokesperson for the Australian Climate Media Centre.
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